Exchange & Return Policy

At Essenful, we want you to shop with confidence. If your order arrives damaged, incorrect or not as described, we offer a simple and fair exchange or return process.

1. Eligibility for Exchange or Return

You can request an exchange or return if:

✅ The product arrives damaged or broken
✅ The wrong item is delivered
✅ The product is not as described on the website
✅ The product is missing parts or accessories

We do not accept returns for reasons such as change of mind or dislike of color/design once the product has been opened and used.

2. Request Window

You must request an exchange or return within 7 days of receiving your order.

3. Requirements for Approval

To approve your request, we require:

✅ Your order number
✅ Clear photos or videos showing the issue
✅ The product must be unused and in original condition (unless it arrived damaged)

4. Exchange Process

If approved:

✅ We arrange an exchange for the same item.
✅ The defective item will be collected by the courier (if required).
✅ A replacement will be shipped once verification is done.